SPRAY CHROMA LIMITED TERMS & CONDITIONS POLICY

1. Due to the duration, value and nature of our works Spray Chroma Limited are a purchase orders-based business these are to be made out to Spray Chroma Limited, 3 Turner Gardens Langford Biggleswade SG18 9GD.

 

2. Payment terms are 30 days from invoice date (Invoiced on project completion) unless otherwise agreed, subject to a satisfactory credit check. Any dispute in relation to invoices must be raised in writing before the invoice due date. After such period, the invoice shall be deemed to have been agreed.

 

3. Retention is 0% (works are Guaranteed unless otherwise stated).

 

4. A written request for attendance must be received by email or post confirming client requirements PRIOR to Spray Chroma Limited attendance. Any order must contain the following detail, these must be received by Spray Chroma Limited for works to be programmed. 
   1. Company authorised and recognised Purchase Order Number 
   2. The name contact details and title of the person ordering the work. 
   3. Confirmation that they have the authority of their employer to order such works. 
   4. Company name and address. 
   5. Site address and contact details. 
   6. Contact details of on-site person authorised to accept works each day. Please note that it is the express responsibility of the requesting contracting party to inspect and accept (by means of signature on Spray Chroma Limited app or paperwork) completed works daily. Failure to provide such representative will be deemed as acceptance and signature for all work completed (subject to alternative arrangements agreed in advance and in writing between the parties). 
   7. Contact details of the Quantity Surveyor (or other person) responsible for acceptance and payment of the invoices. 
   8. Invoice address. 
   9. Any other requirements of the purchasing company/individual to facilitate payment for works need to be provided at the time of booking and NOT after the event. Any information not requested at time of order subsequently requested or relied upon after contract works completion will not be a valid reason for delay of settlement of invoices. 
   10. Photographs as requested by Spray Chroma Limited. 
   11. Paint colour (RAL) & gloss level. For cladding panels, the Manufacturer panel type and all colour references.
   12. Any special texture, design or other finish relevant to the works. 
   13. Any special or peculiar circumstances or limiting factors relevant to the location of the works, their surroundings and the safety of Spray Chroma Limited operatives and those in the vicinity. 
   14. Power supply available 240v/110v. 
   15. Lighting condition, i.e. fixed, temporary or task (with temporary or task lighting it is accepted by the contracting party that subtle colour difference may be experienced when permanent lighting is installed). Responsibility for any variance and subsequent re-visit (and cost) rests entirely with the requesting party. 
   16. Any restrictions on ventilation or requirement thereof. 
   17. Parking availability (on site / off site). 
   18. Site operating hours. 
   19. Notification of any other condition or pre-requisite for the accurate completion of Method Statements and Risk assessments. 
   20. Site induction times/dates

 

5. Unless stated otherwise all quotations are based on standard working hours Monday – Friday 8AM – 4PM. Weekends & Evenings attract a cost uplift of 65% above our standard daily rate. Please advise at point of order if out of hours are required. Our standard hours of work are 8 hours per day, this can be suited to our clients’ needs and requests such as 7am to 3pm or 8am to 4pm. Within this period of working hours our operatives are entitled to two breaks, 15min morning break & 30min Lunch break. Out of hours works are subject to agreement with the office before a PO is issued.

 

6. Acceptance and of the Spray Chroma Limited’s terms and conditions will be deemed to be accepted & take precedence upon receipt of a purchase order or written instruction to commence work on site.

 

7. Spray Chroma Limited require 2 working days’ notice for orders to the value of £1500 +VAT if less than 2 working days’ written notice is given, we charge a flat fee of £650.00 +VAT. For orders in excess of £1500 +VAT Spray Chroma Limited require 5 working days’ notice prior to a cancelation if less than 5 working days’ written notice is given, we charge a flat fee of £650 +VAT.

 

8. Unless otherwise stated suitable access equipment is to be supplied by the client at no cost to Spray Chroma Limited. Where plant/special tools are provided for the use by Spray Chroma Limited it is the responsibility of the client to ensure the safety of such equipment and that proper use is always maintained. Fume extraction equipment, task lighting & Air quality monitors can be supplied at an additional cost. Please advise if fume extraction or air quality monitors are required when issuing work/purchase orders. If these have not been specified at point of order and Spray Chroma Limited are unable to work until these are available, we may charge for any lost time. Unless otherwise agreed, it is the client’s responsibility to provide all fuel that may be required for mechanical plant that is supplied for our use. Where Spray Chroma Limited provides fuel then it is the clients responsibility to always safeguard these. If the access equipment that is provided is un-useable Spray Chroma Limited will charge standard rate until the client has resolved the issues.

 

9. All paints/coatings & materials are ordered a minimum of 2 working days in advance of the project start date. No materials will be ordered unless a Purchase order has been provided. Our quotations include all paints/coatings & materials required to carry out the works. If the works are cancelled and not re-booked within 7 days, we will charge for the cost of non-returnable materials.

 

10. If a bespoke colour match is required, we charge £100 +VAT per colour for client supplied samples & £150 +VAT per colour for non-client supplied samples. We make every effort to accurately match existing colours where required. Colours, gloss levels & finish are assessed from a ‘face on’ distance of 3 meters using CIE Standard Illuminant D65 lighting conditions.

 

11. We pride ourselves with providing a good colour match however there is a possibility that the shades of metallic colours may look different when viewed from various angles and in varying lighting conditions.

 

12. Cladding colours will be supplied as a “Standard match” from our colour range. We take no responsibility if the colour does not match if no sample has been provided. This is because each batch of panels may vary from the original supplier of the cladding panels.

 

13. RAL, NCS colours etc may appear different when applied to different substrates and effects can vary due to application methods & will not guarantee an exact match to surrounding colours.

 

14. Good dry, warm & calm weather is essential when applying coatings externally. We regularly monitor the weather using data from the Met Office. If we decide that works cannot proceed efficiently, we will notify you that we will not be able to attend & advise of an alternative date. If you do request that we attend site & we are unable to complete the works you will be charged for our attendance & any further visit to complete the works.

 

15. Spray Chroma are not responsible for the removal or re-fitting of fixtures/fittings to facilitate the spraying works; these are to be removed prior to Spray Chroma Limited attending. The required access to the working areas is based on the images/report provided by the client and or from the initial survey. If there are any deviations when on site that cause us to be unable to access the working areas this may result in variation to the quoted costs.

 

16. All workmanship carried out by Spray Chroma Limited will be in accordance with the order issued and coating manufacture guidelines. All works are guaranteed for a minimum of 12 months from date of invoice. This can be extended up to 20 years where applicable and will be detailed within the quotation. Guarantee documents will be issued upon full payment of the Invoice. Draft copies of guarantee documents are available upon request. It may not be possible to offer a 100% repair on some substantial damages and the quality achievable will be detailed within the quotation. Any sub-standard or unsatisfactory works are to be notified with 7 working days from date of invoice in writing to info@spraychroma.co.uk. Spray Chroma Limited will endeavour to rectify any sub-standard unsatisfactory works within 7 working days of notification.

 

17. Repairs may require adjacent masking, this involves the use of low-tac tape, which may on occasion lift wall finishings or paint work. As this is part of the repair process, any damage occurred from this is not Spray Chroma Limited responsibility, liability for this lies with the customer.

 

18. Periodically we use data/images of our work for case studies/advertising. If you would prefer us not to use this data, please inform us at time of issuing a purchase order.

 

19. Construction Industry Scheme – Spray Chroma Limited is paid Net under this scheme & our Unique Taxpayer Reference will be supplied upon request.

 

20. I.T.B – Spray Chroma Limited is not a member of this scheme as the bespoke nature of our works requires, we train all operatives ourselves. Therefore, NO deductions under this scheme should be made.